Shipping or collection.
Shop is normally open Mon to Sat 10:30am to 5 pm
Closed on Sundays and all Bank holidays
Only few postage options are available (depending on country selected at time of checkout ).
We use cheapest standard postage where possible. However if you would like an alternative fast or express shipping, then you may choose / arrange you own postage and book online, then email postage label so that is can be placed on the parcel (unless courier may want to bring the label with them).
If you want to arrange your own courier collection after you have made purchase and have already paid for the order including postage then you must email at once (before it’s shipped out) so that your order can be held for collection and any postage charged at time of checkout will be refunded.
If you have not checked out yet and want to purchase to secure an order but arrange your own collection then there is an option at checkout “PICKUP / COLLECT”. Orders must be paid in full before they can be released for collection.
If you are EU customer VAT registered then please email your VAT details after you have placed an order , your UK VAT will be refunded immediately back (depending on method of your payment).
If you are a UK registered Charity or an organisation that hold “VAT exempt certificate” then please email a copy after the purchase, your VAT will be refunded immediately back (depending on method of your payment).
International customers (outside UK / EU)
When a parcel arrives at your destination country, there may be some sort of TAX customs duty or import tax payable by purchaser which can vary from country to country, we have no control over this.
If you would like appropriate tax / customs duties receipts, then you have to arrange this with courier at time of collection, we recommend DHL who are well known courier company around the world but there are also many other couriers who can also arrange this on your behalf as we do not have such facility.
Orders fully paid may be collect in person or cash on collection, please email to confirm before turning up, so that orders can be prepared and packed.
Most orders are sent via registered recorded delivery which require signature on receipt. Some large bulky orders may be sent via courier at cost price.
Estimate Postage / shipping costs
Postage can be estimated before purchase by adding item to cart then click on “view cart” then click on “Estimate shipping cost”, select your country and then region / area, and post code or just type 1234 and estimated shipping cost will be displayed.
If there is something you are not sure about then please email via “Contact Us”